Cancellation Policy
At Basilicòre, we want to ensure your satisfaction with our products. If you need to cancel or return an item, please review our cancellation policy below:
1. Cancellation of Orders
If you wish to cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not been shipped. However, once the order has been dispatched, it cannot be canceled.
2. Returns and Refunds
We accept returns within 30 days of the purchase date for eligible products. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
To initiate a return, please contact our customer service team. They will provide you with the necessary instructions and a return authorization number. Please note that the return shipping costs will be the responsibility of the customer.
Once we receive the returned item and verify its condition, we will process the refund. Please allow up to [number of days] for the refund to be credited back to your original payment method.
3. Exchanges
Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within [number of days] of receiving the product. We will work with you to resolve the issue and provide a replacement or refund, depending on the circumstances.
If you have any further questions or need assistance with the cancellation or return process, please do not hesitate to contact our customer service team.